Canvas Works
Below are some e-learning projects I have designed and developed inside Canvas
American Sign Language I
Arlington ISD
PDF Overview of Course
Challenge: Arlington ISD needed to develop an online credit recovery option for students who failed to demonstrate evidence of progression in ASL 1. There were no resources available to implement.
Solution: A comprehensive course referring curriculum content and textbooks was designed and developed inside the Canvas LMS. This course was designed to be both instructor-led and self-paced.
Results: The initial findings of the course demonstrated evidence that the difference in learning outcomes and mastery had no significant differences as compared to face to face class. This course was rolled out as a solution to students enrolled in ASL 1 during the COVID-19 outbreak
Work Skills Development
No Link Available Due To NDA
Challenge: MediaKRMS needed to convert several F2F classes designed to develop work skills such as readiness, active listening, and collaboration to an online medium in the wake of COVID-19.
Solution: Several mini-courses focusing on individual work skills were designed and developed on Canvas following a hybrid format with the instructor utilizing Zoom and using the course as a supplementary tool to conduct classes. Instructors were then taught on how to use the Canvas course in concurrence with their teachings.
Results: Feedback from students and instructors regarding the courses has indicated minimal impact on the mastery of the learning objectives.
Customer Service Representative Training on Interaction With Deaf People
Link To Course (Only first two modules are visible)
Challenge: A video-relay company that works with Deaf customers to make calls across a variety of industries often encounter customer service representatives that were not aware of best practices with interacting with Deaf customers using video relay services during the phone call.
Solution: A self-paced Canvas course was created with separate modules focusing on key areas of struggles such as not understanding the code of ethics that video relay interpreters are subject to, or how to allow for extra time when conducting business with Deaf customers. This course is shared with companies that have the highest rate of Deaf customers and customer service representatives issues.
​
Results: Follow-up surveys across multiple have revealed that there have been less complaints and frustration on both end. Several customer service representatives have reported that they now feel more comfortable fielding calls from Deaf customers.